Support Analyst – Microsoft Dynamics 365 Business Central

About the role

We are looking for a Support Analyst to provide functional assistance for Microsoft Dynamics 365 Business Central users. You will work across core financial and operational modules, helping customers resolve issues and ensure smooth system operation.

Key responsibilities

• Provide functional support for Business Central modules such as General Ledger, Accounts Payable, Accounts Receivable, Inventory, Purchasing and Sales.
• Troubleshoot and resolve system errors, data discrepancies, user access problems and integration failures.
• Document resolutions and track tickets in Jira.
• Manage onboarding of new customers from implementation to ongoing support.
• Escalate complex issues to vendor support and follow through to resolution.
• Maintain user guides, knowledge‑base articles and deliver end‑user training (webinars, how‑to guides).
• Stay up‑to‑date with Business Central release waves and new functionality.

Required profile

• Bachelor’s degree in Business, Accounting, Information Systems or a related field.
• Minimum 3 years experience supporting Dynamics 365 Business Central in a functional or technical capacity.
• Experience with multiple Business Central modules (Financials, Purchasing, Inventory, Project, Fixed Asset, Service Management).
• Proven ability to troubleshoot data discrepancies, reporting issues, permissions and workflow problems.

Required skills

• Microsoft Dynamics 365 Business Central
• Jira ticketing system