Strategic Planning & Process Redesign Manager (12-Month Contract)

About the role

Indigo is hiring a Strategic Planning & Process Redesign Manager for a 12-month contract in Toronto. The role supports Indigo's enterprise strategic planning process by managing the planning calendar, preparing tools and materials, facilitating senior leadership discussions and sustaining reporting on strategic initiatives and performance. It also drives process redesign work by partnering with process owners and subject matter experts to apply Indigo's sociotechnical systems (STS) methodology.

Key responsibilities

• Facilitate the annual strategic planning process, including the planning calendar, leadership sessions, materials, tools and templates needed to align on enterprise, business unit and operating unit priorities.
• Support the CEO, Executive Team and senior leaders in developing strategic objectives, success measures, annual operating priorities and multi-year plans.
• Run strategic planning and ideation sessions, SWOT reviews, prioritization exercises and cross-functional planning sessions.
• Conduct research and environmental scanning to surface risks, opportunities, competitive trends, technology developments and customer insights.
• Prepare quarterly and annual reporting on Balanced Scorecards, strategic initiatives and key performance indicators, and familiarize new leadership hires with the Strategic Planning Process.
• Coordinate quarterly town hall planning and content with cross-functional partners and the Executive Team.
• Lead cross-functional process redesign engagements, guiding process owners through current-state mapping, analysis, redesign and recommendations under the STS methodology.
• Help implement approved recommendations, including governance, change planning, stakeholder engagement and performance measurement.
• Identify automation, workflow optimization, AI enablement and digital transformation opportunities, and develop tools, templates and standards for process improvement.
• Coach and develop the Process Redesign Analyst and guide secondees or cross-functional contributors on specific engagements.

Required profile

• A relevant degree from a leading university with a strong record of academic achievement.
• Expertise in strategic planning, business analysis, process design and continuous improvement methodologies.
• Exceptional written and verbal communication, presentation and facilitation skills.
• Ability to influence without authority and to collaborate across the organization.