Specialist, Designated Beauty Advisor (DBA)

About the role

The Specialist, Designated Beauty Advisor (DBA) for Chantecaille at Holt Renfrew will build lasting client relationships, drive brand sales, and deliver exceptional service in a luxury retail environment.

Key responsibilities

• Provide extraordinary, personalized service to every customer.
• Achieve and exceed personal and brand sales targets.
• Develop a loyal client base through acquisition, development, and retention activities.
• Share expert product knowledge with the entire store team.
• Maintain strong relationships with buyers, vendors, and store management.
• Identify marketing opportunities, execute events, and recommend assortments to boost sales.
• Attend all product‑knowledge and vendor training sessions.
• Perform floor recovery, visual merchandising, price changes, and other sales support tasks.
• Communicate regularly with clients via phone, email, and other electronic methods.
• Resolve customer service issues and ensure compliance with health, safety, privacy, and cyber‑security policies.

Required profile

• High school diploma or equivalent.
• Minimum two years of commission‑based sales experience, preferably in luxury retail.
• Proven ability to exceed sales targets.
• Highly collaborative and able to work in a fast‑paced, team‑oriented environment.
• Flexible schedule including nights, weekends, and holidays.
• Fully bilingual in French and English.

Required skills

What we offer

• Competitive total compensation package.
• Generous employee discount.
• Pension plan and health & dental benefits.
• Tuition assistance and continuous learning opportunities.