SMB Account Manager – West Canada

About the role

Join Square’s Account Management team as an SMB Account Manager covering Western Canada (British Columbia, Alberta, Manitoba, Saskatchewan). You will help merchants maximise the value of Square’s integrated payment and business solutions, driving growth and retention across a multi‑million‑dollar portfolio.

Key responsibilities

• Grow and retain a multi‑million‑dollar Gross Payment Volume (GPV) customer base.
• Understand merchant needs and recommend Square products and features to achieve their business goals.
• Identify cross‑sell and upsell opportunities, generating new revenue streams.
• Address customer concerns strategically and ensure a seamless experience.
• Collaborate with Sales, Support and Product teams to deliver best‑in‑class service.
• Support peers by developing product expertise and providing feedback to product managers.

Required profile

• 2‑3 years of experience in sales, account management or a related field.
• Proven ability to discover and close sales opportunities and manage a pipeline to meet revenue targets.
• Strong interest in business operations, strategy and emerging technologies for SMBs.
• Excellent organisational, analytical, written and verbal communication skills.

Required skills

• None explicitly listed.