Shift Supervisor – Lounge & Driving Range

About the role

The Shift Supervisor at Velocity will oversee the lounge and driving range operations, leading Front of House staff to deliver exceptional guest experiences. You will ensure smooth service flow, maintain high standards of cleanliness and safety, and support a collaborative, inclusive work environment.

Key responsibilities

• Organise and allocate tables for service staff before each shift.
• Respond to guest feedback, resolve conflicts and ensure high‑level customer service.
• Monitor daily productivity, inventory levels and stock supplies.
• Report staff and equipment issues to the Restaurant Manager.
• Support Front of House operations, assign cleaning duties and maintain restaurant/patio cleanliness.
• Engage with guests, uphold food quality and service standards throughout the day.
• Conduct regular sanitation inspections and follow OH&S standards.
• Assist in mixing cocktails and operating Toptracer technology when required.
• Lead, train and motivate a cohesive team, ensuring checklists and liability waivers are completed.
• Answer inbound telephone inquiries and adhere to resort policies and grooming standards.

Required profile

• Minimum 2 years experience in a serving position.
• At least 2 years progressive experience in a supervisory role.
• Strong leadership, interpersonal and analytical abilities.
• Excellent attention to detail and initiative.
• Effective verbal and written communication skills.
• Customer‑oriented problem‑solver with solid sales aptitude.
• Serving It Right Certificate.
• Knowledge of Toptracer technology is a strong asset.

Required skills

• Proficiency with Restaurant Management software.
• Advanced use of Microsoft Office Suite.
• Familiarity with Toptracer technology.

What we offer

• Opportunities to grow within an expanding resort brand.
• Inclusive, community‑focused workplace culture.