Senior Manager, Operations & New Business Development

About the role

Reporting directly to the CEO/Founder, you will lead the execution of new store openings, renovations, relocations and other strategic growth initiatives across Canada and the United States. This senior position combines operational excellence with business development to support rapid expansion while ensuring projects are delivered on time, on budget and to high quality standards.

Key responsibilities

• Lead cross‑functional projects for new store development, renovations and relocations.
• Develop, manage and track project timelines, milestones and deliverables.
• Coordinate with architects, contractors, landlords, consultants, suppliers and internal stakeholders throughout each project lifecycle.
• Review construction bids, vendor proposals and quotations to assess cost, schedule, quality and feasibility.
• Identify risks and operational challenges, proposing proactive solutions.
• Support site selection, market assessments and operational feasibility reviews.
• Partner with Operations teams to ensure successful store openings and adherence to operational standards.
• Conduct field visits to monitor construction quality, operational readiness and compliance.
• Assist in evaluating new business opportunities, partnerships and expansion initiatives.
• Analyze operational processes for efficiency improvements, cost savings and scalability.
• Collaborate with Finance, Marketing, IT and external partners to drive growth objectives.
• Support vendor negotiations, procurement activities and contract management.
• Lead post‑opening reviews and continuous improvement initiatives.

Required profile

• 7+ years of experience in Operations, Project Management, Business Development, Construction Management, Store Development or related fields.
• Proven ability to manage multiple large‑scale projects simultaneously.
• Strong commercial mindset with a focus on operational excellence.
• Excellent communication and stakeholder management skills.
• Willingness to travel extensively across Canada and the United States.

Required skills