Senior Account Manager – Medical Communications

About the role

Prime is seeking a Senior Account Manager to lead client‑facing activities and oversee financial and project delivery for medical communications accounts. You will act as the primary liaison between clients and internal teams, ensuring high‑quality service, on‑time delivery, and compliance with industry standards.

Key responsibilities

• Participate in client calls, meetings and live events as the main point of contact.
• Build and maintain long‑standing relationships with assigned clients.
• Manage multiple projects and people in a fast‑paced agency environment.
• Lead business development efforts, including RFI/RFP preparation and pitch delivery.
• Provide line‑management and mentoring to junior staff.
• Oversee internal and external budget trackers, approve budgets, and develop project budgets in collaboration with the account team.
• Update the IRIS system with project forecasts, allocate project numbers, and manage budgeting procedures.
• Monitor project budgets, flag under‑ or overspend, and communicate alerts.
• Collaborate with team members to ensure accurate project tracking and client updates.
• Lead internal finance discussions on the health of assigned accounts.

Required profile

• Senior‑level experience in account, financial and project management within a medical communications or related agency.
• Proven ability to manage client relationships and deliver on revenue targets.
• Strong leadership and mentoring capabilities.
• Excellent analytical skills to monitor budgets and identify financial risks.
• Comfortable working in a collaborative, fast‑moving environment.

Required skills

• Proficiency with the IRIS project‑management system.
• Budget tracking and financial forecasting.
• Project management and multi‑project coordination.

What we offer

• Opportunity to work on global healthcare challenges with a purpose‑driven team.
• Collaborative culture built on the values: Be Brave, Be Human, Be Passionate, Be Exceptional.
• Professional development and mentorship.