Senior Account Manager
BX Studio · Canada
Job description
About the role
We are looking for a Senior Account Manager to lead client relationships for a portfolio of 8‑12 enterprise and growth‑stage accounts at BX Studio, a fast‑growing digital agency. The role is fully remote and focuses on retention, revenue expansion, and strategic partnership with marketing leaders and founders.
Key responsibilities
- Act as the primary trusted advisor for assigned accounts, building deep business understanding.
- Own renewal negotiations and all upsell/cross‑sell activities, driving revenue growth.
- Identify, scope, and pitch expansion opportunities aligned with client goals.
- Ensure a seamless client experience from sales hand‑off through ongoing delivery.
- Proactively resolve delivery issues and maintain high client satisfaction.
- Collaborate with Project Managers and specialists to translate goals into actionable roadmaps.
- Work with leadership on pricing, packaging, and account‑growth strategies.
Required profile
- 5+ years of account, project, or customer‑success management in a digital agency environment.
- Proven track record of building trusted advisor relationships and achieving high retention rates.
- Experience managing renewals, budgets, ROI discussions, and contract terms.
- Strong background in web design, development, and SEO projects.
- Interest in shaping account‑management processes and playbooks.
Required skills
- Web design
- Web development
- SEO
- Analytics
- Content marketing
- CRO
- Branding
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Published 1 hour ago
Expires 1 month from now
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BX Studio
Canada
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