Senior Account Manager - Client Services

About the role

This senior position sits at the intersection of strategy, execution, and client partnership within the fast‑evolving influencer marketing space. Based in Canada, you will own a portfolio of high‑value client relationships, guiding them from onboarding through renewal while ensuring campaigns deliver measurable ROI and long‑term growth.

Key responsibilities

• Own and manage a portfolio of client accounts, driving satisfaction, retention, and long‑term value across the full customer lifecycle.
• Act as a strategic advisor, translating client business goals into effective influencer marketing strategies and actionable campaign plans.
• Oversee end‑to‑end influencer campaign execution, ensuring timelines, budgets, KPIs, and content quality standards are consistently met.
• Lead strategic business reviews and performance reporting, delivering insights that guide future optimization and growth.
• Coordinate and mentor internal execution teams, including coordinators, to ensure seamless delivery across campaigns.
• Collaborate cross‑functionally with sales, product, strategy, and research teams to enhance client outcomes and platform capabilities.
• Analyze campaign performance data to identify risks, opportunities, and optimization strategies for clients.
• Maintain strong governance over contracts, budgets, and deliverables with proactive communication and issue resolution.

Required profile

• 5‑7+ years of experience in account management, influencer marketing, social media, or digital marketing (agency experience preferred).
• Proven ability to act as a strategic client advisor, linking marketing initiatives to business and revenue outcomes.
• Strong project management skills with the ability to handle multiple high‑value accounts simultaneously.
• Excellent communication, presentation, and relationship‑building skills with senior stakeholders.
• Strong analytical mindset with the ability to interpret campaign data and translate insights into action.
• Experience mentoring or managing junior team members in a fast‑paced environment.
• High emotional intelligence, professionalism, and a customer‑first approach.

Required skills