Sample Reception Supervisor

About the role

Eurofins Environment Testing Canada is looking for a Sample Reception Supervisor in Toronto. The supervisor oversees the daily operations of the Sample Reception Department, ensuring samples are processed accurately, efficiently and on time through the Laboratory Information Management System (LIMS). The role coordinates the receipt, tracking and distribution of samples, leads reception and logistics staff, and drives continuous improvement.

Key responsibilities

• Receive samples from clients at the service counter or by courier, sort, inspect and document them
• Identify and document sample deficiencies such as condition, packaging, temperature, labeling and documentation issues
• Log samples, generate labels and maintain traceability using LIMS and other laboratory software
• Prepare and prioritize soil samples, rush projects and time-sensitive submissions
• Provide front-line customer service, answer client inquiries and forward feedback to the Project Manager
• Coordinate sample containers, bottle orders and client supplies, and prepare shipments to internal labs, external facilities and subcontractors
• Schedule courier pickups and deliveries and resolve submission discrepancies such as mislabelled samples or missing containers
• Assign daily activities to reception staff and drivers, and provide training, coaching and performance management
• Oversee quality control checks (bottle quality, duplicate samples, DI water checks) and monitor inventory of containers and supplies
• Maintain records, file documentation, perform housekeeping and ensure compliance with quality, safety and regulatory requirements

Required profile

• High school diploma; university degree or college diploma is an asset
• At least 3 years of experience in a client services environment, preferably in a laboratory setting
• Knowledge of environmental testing and sampling requirements in Ontario is an asset
• Previous laboratory experience is an asset
• Ability to lift and carry materials up to 50 lbs, and to work flexible or extended hours

Required skills

• Brief knowledge of administrative tracking, scheduling and management software
• Computer literacy, including Microsoft Excel, Word and PowerPoint
• Strong communication, customer service and organizational skills
• WHMIS and safety training; conflict resolution training is an asset

What we offer

• Monday to Friday, 8:30 a.m. to 5:00 p.m.
• Health and dental coverage, life and disability insurance
• RRSP with a 3% company match, paid holidays and paid time off