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Retail Team Lead

Roots · Vaughan

New
Junior 🇬🇧 English
POS management Daily banking procedures

Job description

About the role

The Retail Team Lead bridges the store’s leadership team and sales associates, ensuring smooth daily operations and a high‑energy customer experience. Reporting to the Store Manager, you will support store and assistant managers, model best‑in‑class selling behaviours, and keep the floor motivated and focused on goals.

Key responsibilities

  • Demonstrate a customer‑obsessed selling culture and build brand loyalty through product knowledge.
  • Partner with store management to execute action plans and oversee all operational activities.
  • Contribute ideas that improve productivity and store operations.
  • Assist with onboarding, training, and coaching of new and existing associates.
  • Resolve customer service issues and provide feedback to management.
  • Delegate tasks, manage breaks, and ensure compliance with company policies.
  • Perform opening and closing procedures, including inventory duties as directed.

Required profile

  • Minimum 1 year experience in retail apparel (luxury retail a plus).
  • Proven ability to lead a sales team and be recognized as a peer leader.
  • Experience with POS management, daily banking procedures, and timely report submission.
  • Strong organization and problem‑solving skills.
  • Passion for delivering exceptional customer experiences.
  • Self‑motivated, collaborative, and available for varied shifts, weekends, evenings, and holidays.

Required skills

  • POS management
  • Daily banking procedures
  • Report generation
  • Inventory handling

Questions fréquentes

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Published 18 hours ago

Expires 1 month from now

7 views · 0 applications

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Roots

Vaughan