Retail Customer Service Representative – Pop‑Up Shops

About the role

The Retail Customer Service Representative works on‑call at temporary Campus Store pop‑up locations in Penticton. Under the supervision of the Retail Services & Logistics Manager, you will support peak‑period operations by handling order pick‑ups, stocking lockers, processing sales and providing friendly service to students, staff and the public.

Key responsibilities

• Greet customers, answer routine product questions and direct complex inquiries to appropriate staff.
• Verify customer identity, locate pre‑packaged orders and distribute them directly or via smart lockers.
• Load and replenish pick‑up lockers to ensure efficient self‑service collection.
• Process retail sales of merchandise using the point‑of‑sale system, accept electronic payments and follow cash‑handling procedures.
• Set up and maintain tidy pop‑up locations, display merchandise neatly and keep the area clean and welcoming.

Required profile

• Completion of Grade 12 or equivalent.
• At least one year of recent experience in customer service, retail or cashier roles.
• Ability to lift and move up to 30 lb and perform basic mathematical calculations accurately.
• Strong interpersonal skills and a customer‑focused attitude in a dynamic environment.

Required skills

• Proficiency with point‑of‑sale (POS) systems.
• Competence using standard office software.