Residence Administration Assistant

About the role

The Residence Administration Assistant supports the Student Housing and Community Services team at UBC Okanagan by managing housing contracts, room assignments, and financial accounts for student housing and meal plans. The role serves as a primary point of contact for students, parents, sponsorship agencies, and internal staff.

Key responsibilities

• Prepare and process online student housing contract offers and room assignments, ensuring optimal building capacity and handling transfers, cancellations, and related fees.
• Review applicant eligibility and resolve moderately complex assignment issues.
• Maintain accurate housing and meal‑plan financial accounts, monitor payment deadlines, process refunds, and reconcile discrepancies.
• Administer billing for campus partners and sponsor agencies, and flag excessively past‑due accounts for further action.
• Provide personalized advice to students regarding housing options, payment deferments, and related policies.

Required profile

• Strong organizational abilities and attention to detail.
• Excellent communication skills for interacting with students, parents, agencies, and campus partners.
• Ability to identify and resolve moderately complex problems related to housing assignments and financial accounts.
• Experience working in a university or student services environment is advantageous.

Required skills

What we offer

• Competitive monthly salary ranging from $4,518 to $5,175 CAD.
• Opportunity to work within a diverse, inclusive university community.
• Professional development and support from the Residence Administration team.