Registry Agent

About the role

We are looking for a Registry Agent to join our Collateral Management (CMS) team in Mississauga. The role involves processing client requests for vehicle lien and registration services across Canada and the United States, ensuring compliance with service level agreements and accurate billing.

Key responsibilities

• Process search and registration requests using internal and external applications, following priority queues and SLA timelines.
• Handle the sending and receiving of provincial registrations, perform manual data entry where required, and generate weekly billing and invoices.
• Upload EFT files for payment processing and maintain accurate records of all transactions.
• Answer client calls promptly, provide professional support, and assist colleagues by escalating issues and identifying efficiencies.
• Participate in continuous‑improvement initiatives to enhance service excellence.

Required profile

• Post‑secondary education.
• Strong attention to detail with a typing speed of at least 40 wpm.
• Excellent verbal and written communication skills.
• Ability to multitask, solve problems, and work under pressure in a high‑volume environment.
• Knowledge of provincial real‑property searches, corporate and bank‑act services, and relevant provincial websites.

Required skills

• Proficiency with Microsoft Office applications.
• Data‑entry accuracy and speed.