Registry Agent

About the role

The Registry Agent will process client requests across various provincial and U.S. registries, ensuring all search and registration activities meet established service level agreements. The role involves handling provincial registrations, data entry, weekly billing, invoice generation, and uploading EFT files for payment.

Key responsibilities

• Monitor queues and process transactions using internal and external applications within SLA and benchmarked turnaround times.
• Prioritize queue items, follow all processes and procedures, and ensure accurate billing according to client fee schedules and government disbursements.
• Perform daily tasks with high accuracy, maintain compliance, and respond promptly to client calls.
• Assist co‑workers and clients, escalate issues when needed, and identify efficiency improvements.
• Participate in continuous‑improvement initiatives focused on service excellence.

Required profile

• Post‑secondary education.
• Strong attention to detail with a typing speed of at least 40 wpm.
• Excellent verbal and written communication skills.
• Ability to multitask, solve problems, research, and follow instructions.
• Analytical judgment for moderately complex procedures and ability to work under pressure.
• Knowledge of provincial real‑property searches, corporate and bank‑act services, and relevant provincial websites.
• Proficiency with MS Office and navigating various web applications.
• Customer‑service experience in a fast‑paced, performance‑based environment.

Required skills

• MS Office
• Data entry
• Typing (40 wpm)
• Website navigation