Receptionist – Event Services

About the role

The Receptionist is the first point of contact for visitors and callers at the Aquilini Centre West Tower and Rogers Arena. This term position (July‑September 2026) supports the Event Services team while delivering premier‑level customer service to the public, VIP guests, and internal staff.

Key responsibilities

• Greet and assist in‑person visitors and callers, providing a welcoming and professional experience.
• Manage the Rogers Arena tour calendar, bookings, and staff scheduling.
• Handle fan services inquiries via email and phone across multiple platforms.
• Answer, screen, and forward incoming calls to the switchboard, relaying messages accurately.
• Coordinate incoming and outgoing couriers and maintain an organized filing system.
• Administer break and vacation coverage for the CSE intern program.
• Distribute daily cafeteria menus to building tenants.
• Maintain the reception email account and respond to inquiries as needed.
• Provide general administrative support to the Event Services team.

Required profile

• Minimum two years of professional reception or administrative experience.
• Ability to work independently with a self‑sufficient approach.
• Professional demeanor with strong telephone etiquette and a cheerful attitude.
• Experience interacting with high‑profile guests while maintaining confidentiality.
• Strong organizational skills, attention to detail, and ability to prioritize tasks.

Required skills

• Solid working knowledge of Microsoft Office.

What we offer

• Opportunity to work in a dynamic, high‑energy sports and entertainment environment.
• Exposure to event services operations and high‑profile guest interactions.
• Potential for contract extension based on performance.