Pulaar Interpreter (Remote, Canada)

About the role

LanguageLine Solutions is hiring a bilingual Pulaar-English phone interpreter to work remotely from a home office in Canada. The interpreter handles calls on demand and conveys the meaning of conversations between Pulaar and English speakers, covering sectors such as healthcare, government, insurance, finance, utilities, travel and hospitality, law enforcement, courts and 911. Sessions may be simple or complex and technical or non-technical. The position is paid $0.70-$0.85 per minute and is an independent contractor role, so it is not eligible for employee benefits.

Key responsibilities

• Answer interpreting sessions promptly and interpret in a friendly, professional manner.
• Render correct concepts and meanings according to established interpretation protocol, without omissions or additions.
• Speak clearly in both languages with proper pronunciation and polite expressions.
• Stay calm and professional even when a speaker is incoherent or upset, especially on 911 calls.
• Follow client instructions and avoid interacting with the Limited English-speaking person without the client's permission.
• Understand protocol and terminology for medical, insurance, finance and law contexts.
• Handle emotionally or stressful calls, sometimes for long periods or under high call volume.

Required profile

• Fluency in Pulaar and English, with cultural awareness and the ability to handle regional and accent differences.
• Excellent listening, retention and note-taking skills.
• Ability to stay neutral and objective, including on sensitive topics such as end-of-life conversations, pregnancy termination, vaccinations and matters of sexual orientation or gender expression.
• High school diploma or equivalent; age 18 or older; legally authorized to work in Canada.
• Preferred: education or work experience in language-related fields such as teaching, language assessment, translation or interpretation.
• Must be able to adapt to company technology enhancements.

Required skills

• Ability to read and write the requested languages (highly preferred).
• Dedicated device (desktop/laptop, tablet or smartphone) with Windows, macOS, ChromeOS, iPadOS, Android or iOS.
• High-speed internet (at least 5 Mbps download, 3 Mbps upload, ping under 300 ms, jitter under 30 ms).
• Quiet, distraction-free workspace and ability to use a keyboard and mouse for most of the day.

What we offer

• Advancement opportunities within the organization.
• Interpreter support and an inclusive, diverse work environment.
• Employee referral program.