Chipewyan-English Phone Interpreter (Remote)

About the role

LanguageLine Solutions is hiring a bilingual Chipewyan-English phone interpreter to work remotely from a home office in Canada. The interpreter handles calls on demand and conveys the meaning of conversations between Chipewyan and English speakers, covering sectors such as healthcare, government, insurance, finance, utilities, travel and hospitality, law enforcement, courts and 911. Sessions may be simple or complex and technical or non-technical. The position is paid $1.25-$1.40 per minute and is an independent contractor role.

Key responsibilities

• Answer interpreting sessions promptly and interpret in a friendly, professional manner.
• Render correct concepts and meanings according to established interpretation protocol, without omissions or additions.
• Speak clearly in both languages with proper pronunciation and politeness.
• Stay calm and neutral, even when a speaker is incoherent or upset, especially on 911 calls.
• Follow client instructions and avoid interacting with the Limited English-speaking person without the client's permission.
• Understand protocol and terminology for medical, insurance, finance and law industries.
• Handle emotionally or stressful calls and high call volumes, sometimes staying on a call for long periods.

Required profile

• Fluency in Chipewyan and English, with cultural awareness and ability to handle regional and accent differences.
• Excellent listening, retention and note-taking skills.
• Ability to stay detached, neutral and objective, including on sensitive topics such as end-of-life, pregnancy termination, vaccinations and matters of sexual orientation or gender expression.
• High school diploma or equivalent; education or work experience in language fields preferred.
• Able to read and write the languages (highly preferred).
• At least 18 years old and legally authorized to work in Canada.
• Must be able to adapt to LLS technology enhancements.

Required skills

• Dedicated device (desktop/laptop, tablet or smartphone) with Windows, macOS, ChromeOS, iPadOS, Android or iOS.
• High-speed internet (at least 5 Mbps download, 3 Mbps upload, ping under 300 ms, jitter under 30 ms).
• Quiet, distraction-free workspace and ability to use a keyboard and mouse for most of the day.

What we offer

• Advancement opportunities within the organization.
• Interpreter support and an inclusive, diverse work environment.
• Employee referral program.
• Independent contractor position, not eligible for employee benefits.