Fulani Interpreter (Phone, Remote)

About the role

LanguageLine Solutions is hiring a Fulani-English phone interpreter to work remotely from a home office in Canada. The interpreter handles calls on demand and conveys the meaning of conversations between Fulani and English speakers, covering sectors such as healthcare, government, insurance, finance, utilities, travel and hospitality, law enforcement, courts and 911. Sessions may be simple or complex and technical or non-technical. The position is paid $0.70-$0.85 per minute and is an independent contractor role, so it is not eligible for employee benefits.

Key responsibilities

• Answer interpreting sessions promptly and interpret in a friendly, professional manner.
• Render correct concepts and meanings according to established interpretation protocol, without omissions or additions.
• Speak clearly in both languages with proper pronunciation and polite expressions.
• Stay calm and professional even when a speaker is incoherent or upset, especially on 911 calls.
• Follow client instructions and avoid interacting with the Limited English-speaking person without the client's permission.
• Understand protocol and terminology for medical, insurance, finance and law industries.
• Remain neutral and objective, even on sensitive topics such as end-of-life conversations, pregnancy termination, vaccinations and matters concerning sexual orientation or gender expression.

Required profile

• Fluency in Fulani and English, with cultural awareness and the ability to handle regional and accent differences.
• Excellent listening, retention and note-taking skills.
• Ability to concentrate and stay detached from the conversation.
• High school diploma or equivalent; education or work experience in language-related fields preferred.
• Legally authorized to work in Canada; applicants for US employment need work authorization that does not require visa sponsorship.
• Currently employed by a client of LanguageLine or an affiliated business may not be eligible.

Required skills

• Ability to adapt to company technology enhancements.
• Ability to read and write the requested languages (highly preferred).
• Dedicated device (desktop/laptop, tablet or smartphone) and a quiet, noise-free workspace.
• High-speed internet (at least 5 Mbps download, 3 Mbps upload, ping under 300 ms).
• Able to operate a keyboard and mouse and stay in a stationary position most of the day.

What we offer

• Advancement opportunities within the organization.
• Interpreter support and an inclusive, diverse work environment.
• Employee referral program.