Product Administration Agent (12‑month contract)

About the role

As a Product Administration Agent you will provide essential administrative support for Desjardins' product lines and member accounts. Working within a dedicated unit, you will help ensure operational objectives are met while delivering high‑quality service to internal and external stakeholders.

Key responsibilities

• Execute the unit’s operational and administrative processes, including data entry, extraction, processing, compilation and coding.
• Analyze, produce and revise reports and statistical information to support decision‑making.
• Perform quality‑control measures and follow‑up actions to maintain accuracy and compliance.
• Provide information on policies, programs and procedures related to your field.
• Prepare and update presentations and related documentation.

Required profile

• College diploma in a related discipline.
• At least one year of relevant administrative or product‑support experience (other combinations of education and experience may be considered).
• Fluency in French and advanced proficiency in English.
• Strong orientation toward results, customer focus and adaptability.

Required skills

What we offer

• Competitive salary with an annual bonus.
• Four weeks of flexible vacation starting in the first year.
• Defined‑benefit pension plan.
• Group insurance, including telemedicine.
• Reimbursement for health, wellness and tele‑work equipment expenses (subject to eligibility).