People & Culture Generalist

About the role

The People & Culture Generalist supports the daily operations of the HR function at Fairmont Chateau Lake Louise. Reporting to the Director and Assistant Director of People & Culture, this role ensures compliance, benefits administration, immigration tracking, and HR system integrity in a high‑volume hospitality environment.

Key responsibilities

• Maintain day‑to‑day compliance for work permits, immigration documentation, and the Temporary Foreign Worker Program.
• Prepare and update compliance trackers, reports, and audit files; flag risks and upcoming expiries.
• Administer WCB claims, incident reporting, short‑term disability, and return‑to‑work processes.
• Support benefits enrolments, status changes, leaves of absence, and liaise with benefit providers.
• Ensure accurate employee data in Dayforce for hires, terminations, transfers, compensation changes, and policy acknowledgements.
• Act as the first point of contact for Dayforce questions, troubleshooting, and payroll‑adjacent data entry.
• Produce employment letters, ID cards, and other People & Culture operational documents.

Required profile

• HR professional with experience in compliance, immigration, benefits, and HRIS administration.
• Ability to work independently while supporting senior People & Culture leaders.
• Strong attention to detail and ability to manage high‑volume, fast‑paced hospitality operations.

Required skills

• Dayforce HR system administration.
• Immigration and work‑permit documentation management.
• Benefits and WCB claims administration.
• Compliance tracking and audit preparation.

What we offer

• Subsidized onsite accommodations.
• Extraordinary employee benefits.
• Opportunity to live and work in Banff National Park.