Parts Manager – Automotive Parts Department

About the role

OpenRoad Mazda Port Moody is seeking an experienced Parts Manager to lead its Parts Department. The role focuses on maximizing efficiency, profitability, and customer satisfaction while supporting the dealership’s climate goals.

Key responsibilities

• Build strong customer relationships and operate the Parts Department at maximum efficiency and profitability.
• Hire, train, motivate, counsel, and monitor the performance of parts department staff.
• Direct and schedule tasks and activities of parts department staff and conduct regular meetings.
• Develop, enforce and monitor guidelines for working with customers to ensure maximum satisfaction and handle complaints promptly.
• Prepare and administer an annual operating budget and establish optimal parts inventory levels.
• Meet with dealership management to review performance, set objectives, and plan promotional activities.
• Maintain good working relationships with manufacturers and follow safety policies.

Required profile

• Proven ability to lead and develop a parts team in an automotive environment.
• Strong customer‑service focus with a track record of meeting profitability targets.
• Experience preparing budgets, managing inventory turnover, and reporting results.
• Ability to collaborate with all dealership departments and senior management.
• Commitment to safety and to the company’s climate‑action initiatives.

Required skills

• Excellent interpersonal, organizational, and communication skills.
• Ability to motivate and train staff.
• Strong knowledge of automotive equipment parts and accessories.
• Current knowledge of local sources of supply and techniques for receiving, storing, and issuing parts.
• Ability to maintain records and prepare reports using a computerized equipment maintenance system.
• Valid British Columbia driver’s license with a clean driving record.

What we offer

• Exclusive perks such as a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses.
• Comprehensive extended health and dental plan for full‑time employees.
• Strong focus on training, development, and internal promotion opportunities.
• Collaborative, friendly, and progressive work culture emphasizing transparency and empowerment.
• Employee recognition programs and engagement events.