Overnight Front Office Reception Agent

About the role

Fairmont Banff Springs is hiring an Overnight Front Desk Reception Agent in Banff. You will join a dynamic team that provides outstanding service and creates lasting memories for guests. The starting pay is $21.31 per hour, with increases after six months and again between three and six years.

Key responsibilities

• Greet, check in and settle guest accounts while following service standards
• Document guest requests, complaints or issues immediately and follow up until resolved
• Conduct night audit procedures
• Monitor the switchboard phone line and answer calls and messages
• Maintain the personal cash float used for guest transactions and currency exchange
• Assist guests with hotel facilities and respond to every guest at the reception desk
• Drive rate through up-selling room brands
• Other duties as assigned

Required profile

• Willingness to work varied shifts, including statutory holidays and weekends, evenings and mornings
• Previous Night Audit or Front Desk experience is an asset
• Proficiency in English (verbal and written); a second language is an asset
• Legal eligibility to work in Canada; the hotel cannot help obtain work authorization

Required skills

• Strong communication, analytical, organizational and administrative skills
• Interpersonal and problem-solving abilities
• Ability to stay calm and courteous while handling multiple priorities
• Ability to stand for the whole shift while typing and talking on the phone
• Physical stamina, including lifting items up to 45 pounds

What we offer

• Subsidized on-site accommodation for full-time employees
• One complimentary meal per shift in the staff cafeteria
• Medical, vision and dental benefits, plus mental health, orthodontics, fertility drugs and gender affirmation coverage for full-time permanent staff
• Defined contribution pension plan with employer matching up to 5%
• Travel discounts at Fairmont and Accor properties worldwide and at the Mountain Explorer program
• Discounts at the resort's food and beverage outlets, fitness centre, spa and golf courses