Houseperson (Part-Time)

About the role

The Fairmont Château Laurier hotel in Ottawa, located next to the Parliament Buildings, is looking for a part-time Houseperson. Reporting to the Housekeeping Leadership Team, the role covers guest room preparation, cleaning and general housekeeping duties.

Key responsibilities

• Provide professional, friendly service to guests and respond promptly to special requests
• Anticipate the needs of guests, internal and external
• Assist Room Attendants in preparing guest rooms efficiently
• Clean assigned areas: sanitizing, dusting, linen pickup and delivery, vacuuming, spot cleaning carpets, bathroom cleaning, window cleaning, replenishing supplies and keeping the exterior clean
• Collect dirty linen, garbage and recyclables from Room Attendants' carts and closets
• Maintain inventory in the Housekeeping closets
• Follow housekeeping standards, safety and sanitation policies, and departmental procedures
• Take part in renovation projects and report maintenance items as needed

Required profile

• Previous housekeeping experience is an asset
• Good command of English
• Warm, caring personality, highly responsible and reliable
• Ability to work as part of a team with minimal supervision and to stay calm and courteous while focusing on guest needs

Required skills

• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Excellent guest service skills

What we offer

• Pay of $25.37 per hour
• 50% discount on food and beverage in the hotel restaurants
• Employee benefit card with discounted rates at Accor properties worldwide
• Learning programs through Accor academies
• Corporate social responsibility activities such as Planet 21

Physical demands include constant standing and walking, frequent kneeling, pushing, pulling and lifting, and occasional use of ladders, stairs and ramps. The employer provides employment accommodation during recruitment and is committed to diversity and inclusion.