Bilingual Bellperson (Part-Time)

About the role

The Fairmont Chateau Laurier hotel in Ottawa, located next to the Parliament Buildings, is looking for a part-time Bilingual Bellperson. Reporting to the Concierge Team, the role welcomes guests, delivers luggage and keeps the lobby tidy. Fluency in spoken and written French and English is mandatory.

Key responsibilities

• Welcome every guest with professionalism and friendliness and give them a great first and last impression of the hotel
• Deliver hotel luggage and amenities, keep the lobby clean, provide luggage check service, direct guests and answer inquiries
• Pick up and deliver tour luggage
• Assist the Lobby Concierge Team when required
• Work safely to ensure the safety of colleagues and guests

Required profile

• Fluency in spoken and written French and English
• Friendly personality and desire to work in a team-based environment
• Previous customer contact experience
• Good knowledge of local restaurants and attractions
• Outgoing personality, remaining calm and courteous at all times

What we offer

• Pay of $19.93 per hour
• 50% discount on food and beverage in the hotel restaurants
• Employee benefit card with discounted rates at Accor properties worldwide
• Extended health benefits package
• Learning programs through the company academies
• Corporate social responsibility activities such as Planet 21