Guest Experience Driver - Spring 2027

About the role

Fairmont Banff Springs is looking for a guest-focused driver to join its Adventure & Experiences team in Banff, Alberta. You will deliver curated scenic transportation experiences to destinations such as Moraine Lake and Lake Louise, combining storytelling, hospitality and the outdoors while keeping safety, service and guest engagement at the highest standard.

Key responsibilities

• Welcome guests onto the luxury shuttle and set a professional, friendly tone
• Check guests in against the reservation list and act as the main point of contact during the ride
• Share schedules, safety and experience information, and help with guest inquiries and special requests
• Coordinate with operations staff for smooth departures, arrivals and guest flow
• Deliver real-time interpretation on Banff National Park, wildlife safety, geography and local history
• Manage guest timing at each destination and keep guests informed of numbers and updates
• Assist with loading and unloading personal belongings and report guest numbers to the leadership team
• Carry out other tasks assigned by the Adventure & Experiences Manager or Executive Team

Required profile

• Valid Class 5 driver's license in good standing, willing to obtain a Class 4 licence before starting
• Standard First Aid with CPR C or higher
• Fluent English and at least one additional language is an asset
• Previous passenger transportation or hospitality driving experience is an asset
• Ability to work split shifts including morning and afternoon scenic departures, outdoors in mountain weather, and to lift up to 50 lbs and stand for long periods
• Must be legally eligible to work in Canada; the hotel cannot help with work authorization

Required skills

• Strong communication and interpersonal skills, comfortable speaking to groups
• Comfortable using digital tools to manage guest lists and real-time updates
• Knowledge of Banff National Park and surrounding attractions preferred

What we offer

• Starting rate of $27.00 per hour
• Subsidized on-site accommodation for full-time employees
• One complimentary meal per shift in the staff cafeteria
• Medical, vision and dental benefits, plus mental health, orthodontics, fertility drugs and gender affirmation coverage for full-time permanent staff
• Defined contribution pension plan with employer matching up to 5% of annual earnings for full-time permanent staff
• Travel programme with discounts on rooms and food and beverage worldwide, and access to the Mountain Explorer Travel Program
• Discounts at resort outlets, fitness centre, spa and golf courses