Order Entry & Invoicing Associate

About the role

This entry‑level position ensures the accuracy and integrity of all hearing‑aid related orders in the company’s ERP system. You will be responsible for processing orders, generating invoices, handling returns, and supporting production callbacks while maintaining high data quality.

Key responsibilities

• Enter sales orders for ITE, BTE hearing‑aid repairs, remakes and services into the ERP system.
• Generate invoices for hearing aids, accessories and ear molds, applying appropriate pricing, warranties and account details.
• Process returned products, inspect for quality, issue refunds or exchanges, and update customer accounts.
• Maintain and update service cards and callback records in the ERP system.
• Manage rush order requests, tag and track them, and monitor the Rush Email Group in Deskpro.
• Support production callbacks, locate and tag urgent orders, and handle order cancellations.
• Maintain low reject rates, ensure accurate documentation, and assist teammates during volume spikes.

Required profile

• Strong attention to detail and ability to follow documented procedures.
• Effective communication with Production, Client Services, Audiology, and Accounting teams.
• Capability to work in a fast‑paced environment while meeting turnaround‑time standards.
• Basic equipment maintenance and adherence to HR policies.

Required skills

• Proficiency with the Navision ERP system.
• Experience using the Deskpro ticketing platform.
• Basic computer literacy (data entry, email, Microsoft Office).