Medical Secretary – Outreach Team (12‑month Fixed‑Term)

About the role

The Health Centre in Kitchener is seeking a Medical Secretary to join its Outreach Team on a 12‑month fixed‑term basis. In this full‑time position you will support the interdisciplinary health team by ensuring smooth administrative flow of information, appointments and client communications.

Key responsibilities

• Provide administrative support in line with established protocols.
• Schedule client appointments with health‑centre staff, specialists and diagnostic services, and communicate instructions to clients.
• Maintain, update and file client charts and medical records.
• Prepare referral, consultation letters and other correspondence as directed.
• Keep an up‑to‑date resource and referral directory.
• Process third‑party billing and follow up on accounts receivable.
• Collaborate with Primary Health Team members to enhance administrative efficiency.
• Participate in team meetings, chart reviews, case conferences and committee work.
• Work regular and extended hours, including at least one evening per week, at various Kitchener locations.
• Collect, analyse and report data to support service delivery and organisational goals.

Required profile

• Experience in medical or health‑care administrative environments.
• Ability to manage appointment scheduling and client communications.
• Proficiency in maintaining accurate charts and records.
• Willingness to work evenings and weekends as needed.

Required skills

• Medical charting and record‑keeping.
• Third‑party billing and accounts receivable processing.
• Strong organisational and communication abilities.

What we offer

• Full‑time, 12‑month fixed‑term contract.
• Salary range $46,195.50 – $53,928.23 CAD per year.
• Opportunity to work within a diverse, interdisciplinary health team.
• Professional development in a community‑focused health centre.