Operations Coordinator – Business Operations Support

About the role

Onside AI is seeking a highly organized Operations Coordinator to keep day‑to‑day business activities running smoothly. Reporting directly to leadership, you will support sales, partnership building, and overall business management in a fast‑moving, early‑stage AI company.

Key responsibilities

• Own CRM and sales pipeline tracking, ensuring all deals and follow‑ups stay on schedule.
• Coordinate scheduling and communications across multiple time zones with prospects, partners, and the leadership team.
• Prepare and format professional business materials such as presentations, proposals, and one‑pagers.
• Conduct prospect and account research to support business development efforts.
• Manage inbound communications, drafting routine correspondence as needed.
• Handle back‑office administration including invoicing, expense tracking, document management, and vendor/contractor coordination.
• Build and continuously improve internal systems and processes as the company scales.
• Provide direct operational support to leadership, removing logistical friction so they can focus on sales and strategy.

Required profile

• 3+ years of experience in operations, executive support, business coordination, or a similar fast‑paced environment.
• Exceptional organization and follow‑through, taking ownership of problems and seeing them to completion.
• Strong written and verbal communication skills.
• Self‑directed, comfortable navigating ambiguity and shifting priorities.
• Sound judgment and discretion when handling confidential information.
• Post‑secondary education in Business, Operations, or related field preferred but not required.

Required skills

• CRM tools
• Google Workspace
• Microsoft Office
• Automation tools (e.g., Zapier, Make)

What we offer

• Ground‑floor role at an early‑stage AI company with clear growth path.
• Opportunity to evolve into broader operations leadership as the business scales.