Office Clerk / Senior On‑Site Service Specialist

About the role

The Office Clerk supports Ricoh’s customers on‑site by delivering essential office services such as copying, printing, mailing and shipping. The role focuses on building strong relationships with clients while ensuring smooth day‑to‑day office operations.

Key responsibilities

• Operate high‑volume copy machines, perform binding, finishing and quality checks.
• Monitor copier performance, clear paper jams and report technical issues.
• Sort, distribute and manage incoming and outgoing mail, parcels and office supplies.
• Calculate job charges, maintain billing logs and process service calls.
• Assist with filing and other client‑specific administrative tasks as needed.

Required profile

• High school diploma or equivalent.
• At least 1 year of experience in a mailroom, copy centre or similar environment.
• Strong interpersonal abilities to develop business relationships quickly.
• Self‑motivated with a results‑driven attitude.
• Excellent verbal and written communication skills.

Required skills

• Basic knowledge of Microsoft Office applications.

What we offer

• Choice of medical, dental, life and disability insurance.
• Retirement plan with company matching contributions.
• Tuition assistance programs for continued education.
• Paid vacation days and paid holidays.
• Additional health, wellness and professional development benefits.