Member Reception Agent

About the role

The Member Reception Agent welcomes Desjardins members and customers, providing a courteous and efficient first point of contact. You will ensure a smooth flow in the waiting area, guide clients to the right resources, and support the overall member experience.

Key responsibilities

• Greet members and customers warmly, adhering to Desjardins service standards.
• Assist clients in using alternative channels such as ATMs, online banking, mobile services, and the Student Service Centre.
• Monitor waiting times, observe client reactions, and maintain high satisfaction levels.
• Identify sales opportunities while ensuring members’ needs are fully met.
• Strengthen trust in Desjardins by delivering accurate information and personalized assistance.
• Schedule appointments according to established processes.
• Answer, route, and provide general information on phone calls as needed.

Required profile

• High school diploma or equivalent in a related field.
• Minimum two years of relevant customer‑facing experience.
• Fluency in French (required).
• Knowledge of Desjardins products, counter and convenience services, and competitor offerings.
• Understanding of security measures, legal framework, internal controls, and cooperative financial services philosophy.
• Familiarity with reception procedures, service standards, and the organizational structure of the Caisse.

Required skills

What we offer

• Competitive salary with an annual bonus.
• Four weeks of flexible vacation starting in the first year.
• Defined benefit pension plan providing stable retirement income.
• Group insurance, including telemedicine coverage.
• Reimbursement for health, wellness expenses, and telework equipment (subject to eligibility).