Licensing and Permit Agent

About the role

The Licensing and Permit Agent provides front‑line service to the public, reviewing applications for hunting, fishing, trapping and camping permits. The role supports the Department of Environment’s mission to protect Yukon’s natural resources while educating clients about their legislative rights and responsibilities.

Key responsibilities

• Review and process licensing and permit applications for hunters, anglers, trappers and campers.
• Provide information and education to promote awareness of legislative rights and responsibilities.
• Handle administrative intake for biological submissions.
• Deliver in‑person customer service in a fast‑paced, high‑volume office environment.
• Interpret, communicate and apply complex policies and legislation.
• Process financial transactions (debit/credit card, cash) and reconcile cash.

Required profile

• Experience delivering in‑person customer service in a fast‑paced, high‑volume office.
• Experience interpreting, communicating and applying complex policies and legislation.
• Experience handling financial transactions and cash reconciliation.
• Previous work in a regulatory or permitting environment is considered an asset.

Required skills

• Exceptional client service abilities, using tact and diplomacy.
• Clear communication skills and self‑motivation.
• Ability to understand, communicate and apply complex policies and legislation.
• Organizational and problem‑solving skills under pressure.
• Strong attention to detail and high degree of accuracy.