Lead Qualification Representative (Remote)

About the role

Langford Staffing is recruiting experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers. This is a full-time, performance-focused remote position (EST business hours required) where you will not give licensed advice or complete enrolments; your job is to qualify consumers, get their permission and make an accurate live transfer. Compensation is C$40,000 to C$50,000 annually, based on performance and qualifications.

Key responsibilities

• Contact consumer leads using an outbound dialer and follow campaign scripts, introductions and compliance requirements.
• Ask focused questions to determine whether consumers meet campaign requirements and explain the reason for the call clearly.
• Handle hesitation, objections and rejection, then obtain permission and complete warm live transfers, staying on the call until the receiving representative accepts the handoff.
• Record accurate notes, dispositions, outcomes and follow-up requirements, and handle unsuccessful transfers and callbacks per campaign procedure.
• Apply feedback from call reviews, coaching and performance reporting, and work across different consumer-service campaigns.

Required profile

• Three or more years of recent high-volume outbound calling experience, including qualifying leads and completing warm or live transfers.
• A history of achieving measurable call, qualification or transfer targets.
• Experience maintaining accurate CRM records while speaking with consumers.
• Verifiable employment history and professional references, and availability for the full-time campaign schedule.
• Experience in insurance, health-benefit programs, telecommunications, financial services or other regulated calling environments is an asset.

Required skills

• Dialers such as Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools or Readymode.
• Strong listening, communication and objection-handling skills, and ability to stay calm with abusive callers.
• Typing of at least 35 net words per minute with strong accuracy.
• Remote setup: computer with at least 16 GB RAM, dual monitors, wired noise-cancelling USB headset, webcam, reliable internet of at least 100 Mbps, backup internet or power, and a quiet private workspace.

To apply, submit your résumé by email; selected candidates may be asked to complete a short video interview, typing test, equipment check, reference check, call role-play and live skills interview. Performance is measured by accepted qualified transfers, call quality, compliance, CRM accuracy, attendance and reliability, with roughly five accepted transfers per dialing hour depending on the campaign.