IT Support Specialist – End User & Hardware

About the role

Maxon is looking for an IT Support Specialist to provide end‑user and hardware assistance across its creative software business. You will work closely with employees to ensure their devices, networks and servers run smoothly and securely.

Key responsibilities

• Support Windows, macOS and mobile devices, including OS, driver and application troubleshooting.
• Build, configure and deploy custom hardware systems according to business needs.
• Perform advanced hardware diagnostics, coordinate repairs and manage replacements.
• Track and manage hardware assets, ensuring accurate inventory and lifecycle records.
• Maintain endpoint security compliance through patching, encryption and protection monitoring.
• Provide network troubleshooting for connectivity, VPN, Wi‑Fi and VLAN configuration.
• Patch and update servers, conduct basic system administration and verify backup integrity.
• Document troubleshooting steps, resolutions and asset information in the ticketing system.
• Participate in IT projects, planning and rollout activities.

Required profile

• Proven experience supporting Windows, macOS and mobile environments.
• Strong hardware troubleshooting and repair coordination skills.
• Familiarity with asset management and endpoint security processes.
• Ability to diagnose network issues and configure VLANs.
• Experience with server patching, backup verification and basic system administration.
• Good documentation habits and ability to work within ticketing tools.

Required skills

• Windows operating system support
• macOS configuration and troubleshooting
• Mobile device management (enrollment, configuration)
• Hardware diagnostics and repair coordination
• Asset management system usage
• Endpoint security (patching, encryption, protection)
• VPN and Wi‑Fi troubleshooting
• VLAN configuration and basic network diagnostics
• Server patching and update procedures
• Backup tasks and integrity verification
• Ticketing system (e.g., Zendesk) documentation
• Confluence or similar knowledge‑base tools