IT Coordinator – Front‑line Technical Support

About the role

RAM is seeking an IT Coordinator I to provide first‑line technical support across a growing organization. This entry‑level position is ideal for candidates who enjoy troubleshooting, assisting end users, and gaining hands‑on experience with system administration, cybersecurity, and emerging AI tools.

Key responsibilities

• Deliver first‑level support in person, by phone, email and ticketing system.
• Troubleshoot hardware, software, networking and Microsoft 365 issues.
• Deploy, configure and maintain Windows and macOS devices.
• Support Microsoft Entra ID, Intune, Endpoint Central and user account administration.
• Assist with cybersecurity tasks such as endpoint protection, phishing response and security monitoring.
• Install software, roll out updates and ensure endpoint compliance.
• Maintain meeting‑room technology, printers, mobile devices and networking equipment.
• Keep IT asset inventory, documentation and ticket records up to date.
• Contribute to projects involving automation, AI tools, reporting and infrastructure improvements.
• Travel occasionally to field offices for on‑site support.

Required profile

• Diploma or post‑secondary education in IT, Computer Systems or a related field.
• 1–3 years of IT support or help‑desk experience.
• Strong interest in cybersecurity, automation, scripting or AI.
• Excellent communication, problem‑solving and organizational skills.
• Ability to prioritize multiple requests and stay calm under pressure.

Required skills

• Windows and macOS device management.
• Microsoft 365 suite (Teams, Outlook, SharePoint, Entra ID, Intune).
• Endpoint Central & ServiceDesk Plus.
• Cisco networking fundamentals and Cisco Umbrella.
• Microsoft Power Platform and PowerShell.
• AI tools such as ChatGPT, Microsoft Copilot and Claude.
• Jira, Autodesk, Bluebeam and Adobe applications.

What we offer

• Exposure to a broad technology stack and real‑world projects.
• Opportunities to develop skills in infrastructure, cybersecurity, automation and AI.
• A collaborative team environment with clear growth pathways.