Hotel Front Desk Supervisor
Coast Red Deer Hotel · Red Deer
Job description
About the role
The Coast Red Deer Hotel is seeking a proactive Front Desk Supervisor to lead our reception team and ensure exceptional guest experiences. You will coordinate daily front‑desk operations, manage staff schedules, and support guests with special needs in a dynamic hospitality environment.
Key responsibilities
- Coordinate activities with other departments and ensure smooth communication across the hotel.
- Establish work schedules, procedures, and assign tasks to front‑desk staff.
- Resolve work problems, provide technical advice, and recommend improvements to productivity and service quality.
- Assist guests with special needs, ensuring personalized and attentive service.
- Hire, train, and mentor staff on job duties, safety procedures, and company policies.
- Requisition materials and supplies required for front‑desk operations.
Required profile
- Secondary school graduation certificate or equivalent experience.
- 1–2 years of experience in a hospitality or front‑desk supervisory role.
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Coast Red Deer Hotel
Red Deer