Guest Services Manager
Globalstay Inc. · North York
Job description
About the role
The Guest Services Manager oversees daily operations to ensure exceptional experiences for guests. This role involves policy development, budgeting, marketing, maintenance coordination, and handling guest concerns.
Key responsibilities
- Develop and implement policies and procedures for daily operations.
- Prepare budgets and monitor revenues and expenses.
- Implement marketing activities.
- Arrange for and oversee maintenance activities.
- Address customers' complaints or concerns.
- Assist clients/guests with special needs.
Required profile
- Secondary school graduation certificate.
- Minimum 5 years of experience in guest services or a related hospitality role.
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Globalstay Inc.
North York