Group and FIT Coordinator

About the role

Rimrock Banff is looking for a Group and FIT Coordinator to safeguard the integrity of every contract, rooming list and rate structure. The role sits at the centre of the resort's operational precision, ensuring accurate group and Free Independent Traveller (FIT) reservations, clear partner communication and precise rate and billing handling.

Key responsibilities

• Own the contractor booking process in the Property Management System (PMS) during pre-opening.
• Manage group and FIT reservations accurately, including rooming lists, arrival details, VIP notes and confirmations.
• Enter, audit and maintain reservation blocks in the PMS and Central Reservation System (CRS), aligned with contracts and negotiated terms.
• Process rate loading, rooming list updates, billing instructions, cut-off dates and partner changes, and verify contracted rates, allotments and blackout dates.
• Act as primary contact for wholesale, FIT and group travel partners, handling confirmations, revisions and inventory inquiries.
• Work with Front Office, Housekeeping, Finance and Sales to prepare groups and FITs, and share VIP details, special requirements and movement sheets.
• Support the Revenue Manager in loading and maintaining FIT and wholesale rates, reconcile daily rate or inventory discrepancies, and track pace, pickup and other KPIs.
• Ensure deposits, billing instructions, folios and payments are correct and support Finance with reconciliation inquiries.

Required profile

• Experience in reservations, front office, sales or administrative coordination (hotel experience preferred).
• Dependable, precise and organized, able to multitask in a deadline-driven environment.
• Strong written and verbal communication, with a service-forward mindset aligned with luxury hospitality.
• Legal authorization to work in Canada.
• Bonus: experience with group, wholesale or FIT travel partners, and knowledge of Banff National Park and regional travel patterns.

Required skills

• High technical proficiency in PMS (Opera Cloud preferred)
• Microsoft Office
• Ability to learn new platforms quickly

What we offer

• Comprehensive medical, vision and dental benefits, with extended benefits after 3 months for full-time permanent employees.
• Defined contribution pension plan with employer matching up to 5% of annual earnings.
• Employee travel program with room and food and beverage discounts worldwide, plus a 50% discount on food and beverage at selected Banff-area hotels.
• One complimentary buffet meal per shift in the staff cafeteria.
• Subsidized shared staff accommodation for full-time status, subject to availability.