General Manager - Fairmont Chateau Whistler

About the role

Fairmont Chateau Whistler, a 519-room luxury resort at the base of Blackcomb Mountain with a ski-in/ski-out location, is seeking a General Manager. The role blends hands-on leadership with a focus on developing people, building relationships with owners and the community, and driving revenue growth and long-term strategy.

Key responsibilities

• Lead the hotel's operations, maintain product and service quality standards, and handle VIP guests and international protocol for government officials and royalty
• Monitor guest feedback, address concerns promptly and implement improvements
• Manage owner relationships, capital investments and major renovation projects, and formulate strategic business plans aligned with ownership's investment objectives
• Drive commercial performance, revenue growth and guest satisfaction, with expertise in sales, marketing and revenue management
• Maximise financial performance, control costs and execute marketing and operational activities that meet or exceed the business plan
• Build high-performing teams, coach and mentor colleagues, and foster a speak-up and inclusive culture
• Oversee renovation projects with transparency and communicate the hotel's vision clearly

Required profile

• Proven experience as a General Manager in a luxury hotel or resort; ski destination experience is an asset
• Experience managing owner relationships, capital investments and significant renovations
• Strong resort operations expertise, ideally in a large, complex leisure destination
• Fluent in English

Required skills

• Financial and business acumen
• Sales, marketing and revenue management
• Stakeholder management and negotiation
• Leadership, communication and presentation skills