Front Office Supervisor - Fairmont Gold

About the role

Fairmont Banff Springs is looking for a Fairmont Gold Supervisor to join its elite team and ensure guests experience exceptional service in its "hotel within a hotel". The official contracted title is Executive Lounge - Supervisor. The starting rate is $24.74 per hour, rising after six months and again between three and six years.

Key responsibilities

• Deliver excellent guest service and act as liaison between the hotel and guests, responding promptly and courteously to requests and concerns.
• Perform all front desk duties, including posting charges accurately, check-in/check-out assistance and auditing and reporting.
• Review all Fairmont Gold reservations for accuracy and standards compliance.
• Provide concierge information on local attractions, restaurants, theatres, events, tickets and excursions.
• Coordinate arrivals and departures and VIPs, and ensure food and beverage standards are met daily.
• Assist Lounge Attendants when needed.

Required profile

• At least 1 year of previous front desk supervisory experience in a large hotel preferred.
• Previous experience in royal service or guest recovery is an asset.
• A graduate of a Hotel Management or Hospitality program is an asset.
• Must be legally eligible to work in Canada; the hotel cannot help obtain work authorization.

Required skills

• Excellent knowledge of Micros-Opera.
• Word and Excel.
• Excellent written and verbal communication and attention to detail.

What we offer

• Subsidized on-site accommodation for full-time employees.
• One complimentary meal per shift in the staff cafeteria.
• Medical, vision and dental benefits, plus mental health, orthodontics, fertility drugs and gender affirmation coverage for full-time permanent staff.
• Defined contribution pension plan with employer matching up to 5% of annual earnings for full-time permanent staff.
• Travel discounts and the Mountain Explorer travel program with 50% off food and beverage at certain resorts.