Front Desk Hotel Manager

About the role

We are seeking a Front Desk Hotel Manager to oversee daily operations at our Comfort Inn and Suites in Surrey. The role involves managing staff, handling guest concerns, and ensuring smooth hotel functions.

Key responsibilities

• Develop and implement policies and procedures for daily hotel operations.
• Supervise front desk staff and ensure high service standards.
• Conduct performance reviews and provide coaching to team members.
• Negotiate with suppliers to secure materials and supplies.
• Prepare budgets, monitor revenues and expenses, and ensure financial targets are met.
• Create marketing plans and implement promotional activities to attract guests.
• Oversee maintenance activities to keep the property in optimal condition.
• Address customer complaints or concerns promptly and professionally.

Required profile

• Minimum of 2 to less than 3 years of experience in hotel front desk or management roles.
• College or CEGEP level education related to hospitality or business.
• Strong attention to detail in all operational tasks.
• Client‑focused mindset with a commitment to excellent guest service.
• Ability to work as a team player and collaborate with various departments.
• Availability to work evenings, days, and weekends as required.