Front Desk Agent – Holiday Inn Lloydminster

About the role

The Front Desk Agent will be the first point of contact for guests at the Holiday Inn Lloydminster. You will deliver courteous, professional service, manage reservations, and ensure a smooth check‑in and check‑out experience while promoting the hotel’s loyalty program.

Key responsibilities

• Greet and welcome guests, register them in the system, and verify reservation, address, and credit details.
• Promote the preferred‑guest program and apply member benefits.
• Accept payments, maintain the house bank, and produce daily cash reports.
• Handle currency exchange, issue room keys, and manage safety‑deposit box access.
• Post miscellaneous charges, answer telephone inquiries, and manage reservations.
• Resolve guest complaints promptly and diplomatically.
• Seat guests in dining areas and ensure a quality dining experience.
• Process messages, wake‑up calls, mail, faxes, and assist with laundry or dry‑cleaning needs.
• Stay informed about local attractions, VIP arrivals, and hotel services.
• Follow all company Standard Operating Procedures and safety regulations.
• Perform additional tasks as directed by the General Manager.

Required profile

• High school diploma or equivalent.
• Experience with major hotel brands (Marriott, Hilton, IHG, Wyndham, Hyatt) preferred.
• Strong verbal and written communication skills in the primary workplace language.
• Basic computational ability and computer proficiency.
• Knowledge of hotel services, facilities, and local attractions.
• Ability to handle difficult situations with diplomacy and professionalism.
• Commitment to safety and compliance with health‑department requirements.

Required skills

• Basic computer skills.
• Basic computational ability.