Director of Operations – Canada

About the role

The Director of Operations – Canada leads the Freight Management division’s Canadian business unit, shaping strategy, overseeing day‑to‑day operations and driving growth in a competitive logistics market.

Key responsibilities

• Develop and execute business strategies that increase profitability and market share across Canada.
• Lead cross‑functional teams to improve operational efficiency, customer satisfaction and continuous‑improvement initiatives.
• Manage budgets, forecasts and financial reporting, ensuring disciplined resource allocation and P&L performance.
• Build and maintain relationships with clients, partners and Canadian regulatory authorities.
• Promote an inclusive workplace culture that encourages collaboration, innovation and professional development.
• Monitor market trends, identify opportunities and adapt business plans to stay competitive.
• Ensure compliance with Canadian laws, corporate governance and Freight Management policies.
• Provide regular strategic insights and reporting to senior leadership at regional and global levels.

Required profile

• Extensive senior‑management experience in logistics, transportation or supply‑chain, preferably overseeing a national or regional unit.
• Proven track record of P&L responsibility and sustainable business growth.
• Strong leadership, interpersonal and decision‑making abilities.
• Fluent English; French is an asset for the Canadian market.
• Ability to thrive in a fast‑paced, dynamic environment and manage multiple priorities.

Required skills