Director, Account Management

About the role

This high‑impact position is focused on growing and deepening Fable’s relationships within its existing customer base. As Director, Account Management you will identify, create, and close expansion opportunities across customers, affiliates, and business units, positioning Fable as a long‑term strategic partner.

Key responsibilities

• Own and execute expansion and cross‑sell strategy across existing accounts.
• Identify and develop opportunities across new business units, affiliates, and geographies.
• Run discovery conversations to uncover new use cases and growth opportunities.
• Partner closely with Customer Success to align on progress, adoption, and expansion timing.
• Build and maintain multi‑threaded relationships across stakeholders and decision‑makers.
• Develop compelling value‑based business cases tied to customer outcomes and ROI.
• Navigate and lead complex, multi‑stakeholder deal cycles for expansion opportunities.
• Accurately forecast and manage a pipeline of expansion revenue.
• Identify trends across accounts and share insights with Sales, Marketing, and Product teams.

Required profile

• 3+ years of experience in B2B SaaS account management or sales with a focus on growth.
• Proven track record of expanding enterprise accounts and exceeding revenue targets.
• Experience managing complex, multi‑stakeholder enterprise environments.
• Strong foundation in value‑based selling and discovery.
• Ability to build and navigate relationships across business units and functions.
• Experience using modern sales tools and leveraging data and insights to drive account strategy.
• Bonus: experience or interest in accessibility, UX, or digital experience.

Required skills