Destinations Specialist (English/French/Spanish)

About the role

Air Canada Vacations is looking for a multilingual Destinations Specialist to oversee the logistical and service delivery of all destinations offered by the company. The role involves being on‑site during regular and irregular operations to ensure a consistent, high‑quality travel experience for customers.

Key responsibilities

• Develop, train and coach local ground‑handling teams to meet Air Canada Vacations service standards.
• Monitor and evaluate service quality across all destinations, identifying improvement opportunities.
• Collaborate with internal departments and local partners to maintain high customer satisfaction.
• Oversee destination branding initiatives and ensure compliance with corporate guidelines.
• Manage health, safety and well‑being of customers throughout resorts, transportation and excursions.
• Maintain strategic relationships with destination suppliers and service providers.
• Update the Destination Services Manual with current procedures and policies.
• Handle procurement, inventory control and logistics of operational and marketing supplies.
• Support RFP processes, supplier evaluations and recommendations.
• Lead on‑site crisis management and provide resolution during operational disruptions.
• Travel regularly to conduct operational assessments, audits and stakeholder engagements.

Required profile

• Fluent in English, French and Spanish.
• Willingness to travel frequently to destinations worldwide.
• Strong ability to manage crisis situations and provide on‑site support.
• Excellent interpersonal skills for building relationships with suppliers and internal teams.

Required skills