Warehouse Customer Service Representative

About the role

Come and join our flock! Rossdown Natural Foods is a fourth‑generation family business that supplies high‑quality poultry products across Western Canada. As a Warehouse Customer Service Representative you will be the first point of contact for customers, helping resolve inquiries and ensuring a smooth, positive experience.

Key responsibilities

• Print and prepare delivery notes, invoices, shipping documents, pallet and box labels for outgoing orders.
• Coordinate morning and next‑day orders with shippers, drivers and the Shipping Supervisor.
• Review order lists to identify missing, changed or late‑added orders and communicate product shortages to Production.
• Book delivery appointments for Save‑On‑Foods and frozen GFS orders and ensure all outbound documents are signed.
• Monitor product dates, enforce FIFO picking, and correct labeling, inventory and product‑date errors.
• Maintain daily CHEP pallet records and support the electronic proof‑of‑delivery system.

Required profile

• Minimum two years of customer service experience in a warehouse or manufacturing environment.
• Food‑industry experience preferred.
• Fluent written and verbal English with strong communication abilities.
• Ability to handle high call volumes and work in a fast‑paced environment.

Required skills

• Proficiency with Microsoft Office applications.
• Working knowledge of SQL.
• Experience using ERP or similar inventory management systems.