Desktop Support Technician L1

About the role

As a Desktop Support Technician L1, you will join Milestone Technologies' IT team to deliver first‑line helpdesk and desktop support for both Windows and Mac environments. You will ensure smooth operation of user accounts, hardware, software, and collaboration tools across the office.

Key responsibilities

• Set up and maintain user accounts, apply system patches, and perform system imaging.
• Provide break/fix support for PC and Mac platforms, printers, phone systems, and video‑conference equipment.
• Monitor and maintain computer systems, video‑conferencing tools, and office networks.
• Follow SOP documentation and escalate issues to senior staff when needed.
• Manage ticket queues using the ServiceNow ticketing system.
• Assist with mobile device support for iOS, Android, and Windows Mobile.

Required profile

• Strong service‑oriented mindset with excellent communication skills.
• Willingness to learn and cross‑train with other IT team members.
• Recent hands‑on experience supporting Windows 10, macOS, G‑Suite, Exchange, and Active Directory environments.
• Basic networking knowledge including VPN, TCP/IP, DHCP, and network connectivity troubleshooting.

Required skills

• Windows 10
• G Suite
• Microsoft Exchange
• macOS (High Sierra, Sierra)
• Microsoft Active Directory
• System imaging tools
• PC and Apple hardware
• iOS, Android, Windows Mobile
• VPN configuration
• TCP/IP and DHCP
• Remote access and remote‑control tools
• ServiceNow ticketing platform