Department Manager – Trinity Common

About the role

As a member of the store’s Management Team, the Supervisor/Department Manager is responsible for managing and leading the department by ensuring that the department operates efficiently with friendly and informed staff. Reporting to the Store Manager/General Manager, this role ensures customer satisfaction and retail execution that meets performance expectations.

Key responsibilities

• Foster a culture that values excellent customer service.
• Maintain the quality of the department’s presentation to ensure customer expectations are met.
• Plan and manage daily/weekly departmental activities, objectives and seasonal changeovers.
• Train, supervise, assist, coach, encourage, motivate, inspire and support team members in their departmental operations.
• Manage team members’ performance, provide informal and constructive feedback, and recognize achievements and efforts.
• Prepare work schedules that meet business needs while working within budget guidelines.
• Help with the store opening and closing responsibilities.
• Assist in selecting and orientating new employees.
• Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction.
• Ensure compliance with Health and Safety regulations.

Required profile

• Supervisory, leadership and/or managerial experience or relevant experience.
• Ability to work shifts (days, evenings, weekends and holidays).
• Approachable and able to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching.
• Ability to plan, organize, communicate, delegate and follow up team’s activities and projects.
• Strong computer skills.
• Ability to work in a fast‑paced environment and find solutions to problems, adapt to challenging situations and make difficult decisions.

What we offer

• An amazingly friendly team.
• Continued career opportunities.
• Profit‑sharing (conditions apply).
• Employee discount.
• Diverse, inclusive and safe working environment.
• Work‑life balance.
• Flexible work hours.
• Ongoing training and learning.
• Scholarship opportunities.
• Reward and recognition program.
• Group benefit plan (conditions apply).
• On‑site parking.
• Public transportation nearby.
• Employer involvement in the community.
• Locally owned business.
• And much more!!