Cyber Operations Strategist, Critical Harm Operations

About the role

OpenAI is seeking a senior cybersecurity practitioner to lead and scale its Critical Harm Operations. The role blends hands‑on cyber judgment with systems‑level operating design to improve decision quality across ChatGPT, API, Codex, agents and emerging product surfaces.

Key responsibilities

• Drive the Cyber Operations operating model, including SOPs, escalation paths, quality health, vendor capability and roadmap inputs.
• Translate policy ambiguity, quality misses, appeals and reviewer disagreement into clear decision rules, calibration examples, training and tooling requirements.
• Build durable operating systems and quality loops such as golden sets, holdouts, double‑labeling, adjudication, error taxonomies and automation evaluations.
• Raise FTE and BPO capability through onboarding, certification, coaching, recurring calibration and vendor‑performance partnership.
• Develop hands‑on solutions – SQL analyses, scripts, dashboards, LLM evaluation workflows, evidence enrichment, routing logic and lightweight automations – to improve decision quality and reduce manual effort.

Required profile

• 8+ years of hands‑on cybersecurity experience in offensive security, threat intelligence, incident response, red teaming, application security, DFIR, malware analysis or related fields.
• Proven ability to build or improve high‑stakes operations, reviewer programs, QA systems, escalation workflows or vendor/BPO programs.
• Experience turning complex cyber and policy judgment into reviewer‑usable SOPs, decision trees, training and concise recommendations.
• Comfort operating independently in ambiguity and communicating clearly across technical and non‑technical audiences.

Required skills

• SQL
• Python
• C/C++
• JavaScript
• PowerShell
• Bash
• APIs
• LLM tooling and automation