Customs Services Lead (CHB Delivery Lead)

About the role

As a Maersk Customs Services Lead, you will lead a team of customs professionals who deliver compliant, efficient and customer-focused customs clearance services. You will drive operational excellence, develop talent, manage compliance risk and support Maersk's integrated logistics strategy.

Key responsibilities

• Lead, coach and develop a team of customs professionals, ensuring strong knowledge of Customs Brokerage regulations and internal SOPs.
• Monitor team performance against standards, KPIs and objectives, including regular audits of shipment documentation, accounting and filing accuracy.
• Manage exception and problem files proactively, implementing corrective actions to mitigate risk and prevent service failures.
• Issue clear work instructions so files flow smoothly through release, billing, post-entry review and audit activities.
• Identify training needs and build targeted training plans with stakeholders.
• Review and validate customs documentation for accuracy, including country of origin, importer of record, terms of sale, valuation and tariff classification, in line with regulatory and federal requirements.
• Follow up daily on documentation discrepancies, communicate clearly with customers, overseas origins and internal teams, and escalate unresolved issues and compliance risks promptly.
• Work closely with Operations, Compliance, Finance, Technology and other branches to deliver consistent, high-quality customs services.

Required profile

• 2-5 years of experience in customs brokerage.
• Prior supervisory or team lead experience required.
• Strong knowledge of CBSA regulations, customs clearance procedures, tariff classification, valuation requirements and low-value shipment processing.
• CCS designation and/or CBSA Customs Broker License (LCB) preferred, or equivalent industry experience.
• Ability to work in a fast-paced operational environment and manage multiple priorities under tight deadlines.
• Must be authorized to work in Canada.

Required skills

• Experience with CW1 customs software; familiarity with the CARM portal is an asset.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent communication, leadership and problem-solving skills, with a strong focus on accuracy and compliance.

What we offer

• Anticipated pay range of $70,000 - $80,000.
• Medical, dental and vision coverage, RRSP company match and Employee Assistance Program.
• Paid time off and flexible work schedules where possible.